Shipping

Shipping

HITLIFE.SG currently ships to any street address in Singapore, excluding restricted areas e.g. Pulau Ubin.

We ship our orders through our in-house delivery team, and other carefully selected delivery service providers especially for Door-step Deliveries such as NinjaVan. Please note that furniture items are only delivered within Singapore.

Delivery Surcharge

A $15.00 delivery surcharge will be imposed in addition to the applicable delivery fees for every delivery made to the following locations.

Enjoy free shipping on all orders above $200 and pay only $4.00 ~ $10.00 for orders under $200 (Bulky item orders will be $15 SGD). These rates are only applicable for orders in Singapore. Shipping rates and duration for individual items can be found by clicking on the cart icon.

Generally, the Shipping Fee you pay for is calculated on a per order basis as follows: Orders to a single location: $4.00~$10.00 SGD flat fee. (Bulky item orders will be $15 SGD)

Orders above $200 SGD: FREE SHIPPING!!!

Shipping Fee for each item is clearly stated on the checkout pages. Please note that shipping fees are calculated on the order amount after any discount coupon used. 

Shipping Duration & Delivery Policy

Delivery Policy: To help you save on delivery charges, HITLIFE.SG will usually consolidate your items in one single order and ship them together. When estimating shipping duration, it is best to take the item with the longest Estimated Arrival and use that to calculate shipping duration for your order. Occasionally, HITLIFE.SG may ship your items to you separately due to the nature of the products. In these instances, you will NOT be charged any extra delivery fees.

In the unlikely occurrence of a wrong item being delivered, please contact our customer service team within seven days and a replacement will be shipped to you at no extra charges.

Delivery Arrangements:

Bulky / White Glove Deliveries:

For Bulky / White Glove Deliveries, usually for furniture items, your delivery will be scheduled in advance.

We will deliver your order into your home and place them in your room of choice. We will also assemble the furniture (if applicable), and remove all packaging materials from your premise.

Please ensure that there is someone to receive the delivery on the pre-agreed date and time, and that the delivery path and premise are free of obstacles, including any existing furniture items.

For any changes/enquiries regarding your confirmed delivery schedule pertaining to this order, kindly do so at least 2 days in advance so that we can make the necessary arrangements, else there will be a $20 charge for any last minute changes.

Delivery fee for non-lift accessible floors: Do take note that there is a charge of $10 per item per non-lift accessible floor which must be collected by our Customer Support team before the completion of the delivery. This fee will also be applicable to stairs within landed properties or HDB maisonette.

Delivery will only proceed if the delivery team deems it suitable to go ahead in a non-hazardous manner. If the lifting process is deemed hazardous, (i.e. items prone to damage on narrow stairway, obstruction of passageway), and deemed unfeasible based on our assessment; we reserve the right to cancel the delivery.

Holding of Order:

HITLIFE.SG is able to hold your order for a maximum of 1 Month from the earliest date that your order can be delivered from our warehouse. If you would like more information, please email us at enquiries@hitlife.sg.